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Fees and Limits

Green Dot Reloadable Prepaid Debit Cards
  • The table below shows the fees that apply only to Green Dot Reloadable Prepaid MasterCard or Visa Cards. It does not apply to the Green Dot Cash Back Visa Debit Card, cards sold on GreenDot.com, cards sold by tax preparers or financial service centers (including OneMain), Green Dot Load & Go Prepaid Visa card, SEIU Prepaid Card, TaxSlayer Prepaid Visa Card or Green Dot cards sold in Puerto Rico. If you already have a card, your fees and terms may be different.

    Please log in to see your Cardholder Agreement and fees.

    FEATURE SIMPLE FEES
    Purchase price in a store $1.95 or less
    Monthly charge $7.95. Waived in any billing cycle when you
    have loaded $1,000 or more in the previous
    monthly period
    Purchase price online No purchase fee online
    Reload at the Register fee $4.95 or less
    ATM fees $3.00 withdrawal and $0.50 balance inquiry,
    plus any fees ATM owner may charge
    Teller cash withdrawal fee $3.00
    Foreign transaction fee 3%
    Replacement card $5


    Other optional services, features or products like ordering paper checks or using mobile check deposit will require acceptance of applicable fees, terms and conditions.

  • Yes. When a balance falls below $0, Green Dot will assess the Monthly Charge up to two times.

  • Your Monthly Charge can be waived when you have deposited $1,000 or more in the previous monthly period.

  • Your first Monthly Charge will be deducted the first time you use the card or the day after you register your personalized card, whichever happens first.

  • The first Monthly Charge will be assessed 90 days after the purchase date for any inactive cards that were purchased at retail but never used or registered.

  • Yes. Your card is subject to the Monthly Charge as long as it is open.

Green Dot 5% Cash Back Visa Debit Card
  • The table below shows the fees that apply only to the Green Dot 5% Cash Back Visa Debit Card. It does not apply to cards sold by tax preparers or financial service centers.

    If you already have a card, your fees and terms may be different.
    Please log in to see your Cardholder Agreement and fees.

    FEATURE SIMPLE FEES
    Purchase price in a store $1.95 or less
    Monthly charge $9.95
    Purchase price online No purchase fee online
    Reload at the Register fee $4.95 or less
    ATM fees $3.00 withdrawal and $0.50 balance inquiry,
    plus any fees ATM owner may charge
    Teller cash withdrawal fee $3.00
    Foreign transaction fee 3%
    Replacement card $5
    Direct deposit No fees for direct deposit

     

    Other optional services, features or products like ordering paper checks or using mobile check deposit will require acceptance of applicable fees, terms and conditions.
    See Deposit Account Agreement for more information.

  • Yes. Returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Only qualifying purchases count towards your Cash-Back Rewards. Online bill payments, person-to-person transfers, teller or cash withdrawals, and ATM transactions do not qualify for Cash-Back Rewards.
    Please refer to your Deposit Account Agreement for more information.

  • Only the use of your debit card or debit card number to purchase goods or services is considered a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for the purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your debit card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your debit card or bank account to another bank account or credit card account, and transactions conducted at GreenDot.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

  • You can earn up to $100.00 per reward year.

  • If you got your card in-store, the date you register your card is your enrollment date.
    If you got your card online, the date you first add money to your card is your enrollment date.

  • To be eligible to earn Cash-Back Rewards, your account must be in good standing. To maintain your account in good standing for purposes of being eligible to earn and redeem accrued Cash-Back Rewards, you must have paid your Monthly Charge by the end of the monthly period. Refer to the Deposit Account Agreement for more information.

  • You can redeem Cash-Back Rewards the day after you complete a reward year. Once you’ve successfully completed a reward year, your account must be in good standing and have a positive balance at the time of redemption. You have up to 1 year to claim your Cash-Back Rewards before they expire. You must redeem all of your Cash-Back rewards that are eligible. Partial redemption is not permitted

    When ready, simply log in to your online account and follow the on-screen instructions.

    Upon redemption, we’ll credit your balance with all of the rewards you earned for the reward year.

  • Register your Green Dot Cash Back Visa Debit Card and you are instantly eligible to start earning 5% cash back (up to $100 per reward year) on qualifying purchases made with your card.

    Important: You are not eligible for the program if we are unable to verify your identity.

    HOW IT WORKS:

    1. Earn 5% cash back on qualifying purchases (up to $100 per reward year) whenever your card has a positive balance at the end of the monthly period.
    2. Redeem your rewards after successfully completing a reward year (12 nonconsecutive months where your card has a positive balance at the end of each monthly period).
    3. In case you end up with a negative balance, you can pick up where you left off when your card returns to a positive balance.
  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.
    Please refer to your Deposit Account Agreement for more information.

  • A reward year is twelve (12) monthly periods during which your account has been in good standing. You must successfully complete a reward year to be eligible to redeem your Cash-Back Rewards. Refer to the Deposit Account Agreement for more information.

Cards from an FSC or Currency Exchange
  • The Pay per Purchase plan is subject to a $1.95 per month maintenance fee ONLY if you have no load, withdrawal, or spend activity for 12 consecutive months. You can easily avoid this fee by loading funds or using the card for purchases or ATM withdrawals at least one time every 12 months. This fee is waived for residents of NH and CT.

  • Yes. If you’re using cash to load the card, the daily reload limit is $2,999. If you’re loading through direct deposit, the daily limit is $10,000. All loads are subject to a card balance limit of $10,000.

  • No, the fee plan selected at the time of purchase cannot be changed

  • If you are on the Pay per Month plan, your first Monthly Charge will be deducted on the day you purchase your card.

  • Cardholders who choose the Pay per Purchase plan have no Monthly Charge. Signature and PIN debit transactions are $1.00 per transaction.

  • Financial Services Center Card Fee Plan

    The table below shows the fees that apply only to the Green Dot Reloadable Prepaid Card sold at Financial Service Centers and Currency Exchanges. It does not apply to cards at retail stores like CVS, Walgreens or 7-Eleven or to cards sold by tax preparers. If you already have a card, your fees and terms may be different.

    Please log in to see your Cardholder Agreement and fees.

    2 TYPES OF PLANS:  
    PAY PER PURCHASE FEE PLAN
    PAY PER MONTH FEE PLAN
    No monthly charge when you use the card. Pay $1.00 for each purchase transaction you make. If the card isn't used for a year, $1.95 per month will be deducted from any remaining balance. No purchase transaction fees. Make unlimited purchases for $7.95 per month. Waived in any billing cycle when you direct deposit at least $1000 to your card.

     

    FEATURES & FEES
     
    FEATURE (both plans) SIMPLE FEES (both plans)
    Initial Purchase $4.95 or less(includes first Card load)
    Reload at the Register $4.95 or less
    ATM fees No ATM withdrawal fee at participating ATMs nationwide. At non-participating ATMs, $2.50 for cash withdrawals and $0.50 for balance inquiries, plus any fees the ATM owner may charge.
    Bank teller cash withdrawal fee $2.50

     

    Other optional services, features or products like ordering paper checks or using mobile check deposit will require acceptance of applicable fees, terms and conditions.

  • When you direct deposit $1,000 to your card in any monthly period we will waive your next Monthly Charge.

  • The maximum balance you can have on your card is $10,000.

Cards Received from a Tax Preparer
  • If you have any questions about the status, timing or amount of your Fast Cash Advance or tax refund, go to taxpayer.sbtpg.com.

    Green Dot does not have any information on your Fast Cash Advance or tax refund.

  • Yes. If you’re using cash to load the card, the daily reload limit is $2,500. If you’re loading through direct deposit, or receiving all or part of your tax refund, the daily limit is $10,000. All loads are subject to a card balance limit of $10,000.

  • Your first Monthly Charge will be deducted 30 days from the date money is first loaded to your card.

  • Daily withdrawal and cash limits apply. The maximum you can withdraw from ATMs is $1,500 per day. Your daily spend limit is $3,000 per day.

  • To get information on when you will receive your tax refund, go to taxpayer.sbtpg.com.

    Green Dot does not have any information on your tax refund.

  • Green Dot Tax Time Edition Card Fee Plan

    The table below shows the fees that apply only to the Green Dot Tax Time Edition Prepaid Card sold at tax preparers. It does not apply to cards at retail stores like CVS, Walgreens or 7-Eleven or to cards sold by Financial Service Centers. If you already have a card, your fees and terms may be different.

    Please log in to see your Cardholder Agreement and fees.

    2 TYPES OF PLANS:  
    PAY PER PURCHASE FEE PLAN
    PAY PER MONTH FEE PLAN
    No monthly charge when you use the card. Pay $1.00 for each purchase transaction you make. If the card isn't used for a year, $1.95 per month will be deducted from any remaining balance. No purchase transaction fees. Make unlimited purchases for $7.95 per month. Waived in any billing cycle when you direct deposit at least $1000 to your card.

     

    FEATURES & FEES
     
    FEATURE (both plans) SIMPLE FEES (both plans)
    Initial Purchase $4.95 or less(includes first Card load)
    Reload at the Register $4.95 or less
    ATM fees No ATM withdrawal fee at participating ATMs nationwide. At non-participating ATMs, $2.50 for cash withdrawals and $0.50 for balance inquiries, plus any fees the ATM owner may charge.
    Bank teller cash withdrawal fee $2.50

     

    See your Cardholder Agreement for more details.

  • When you load $1,000 to your card, or make 30 qualifying purchases in any monthly period we will waive your next Monthly Charge.

    Qualifying purchases only include transactions where you are paying for goods or services with your card. Purchases must post to your card during the monthly period to count towards a Monthly Charge waiver for that period. Excludes all ATM declined withdrawals, ATM balance inquiries, teller cash withdrawals, and online bill payments at GreenDot.com.

  • The maximum balance you can have on your card is $10,000.

Green Dot App

Balance and transaction history

  • Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

  • Quickly check your balance and transaction history online 24/7 by logging in to GreenDot.com or the mobile app.

    You may also add your mobile number with Green Dot by logging in to your account and selecting Account Settings. Then you can text the following commands to 43411:
    To get your balance, text “BAL Last4″ to 43411 (where Last4 is the last 4 digits of your card number).
    To check your transactions, text “HIST Last 4” to 43411 (where Last4 is the last 4 digits of your card number).

    We don’t charge customers to receive a text message, but your carrier data and message rates still apply.

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us, which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

  • Many website and phone merchants process all of their orders at the end of the day. It may take 24 – 48 hours before you see the charge on your card.

    Another reason is that most website and phone order companies only charge your card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

  • Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount. Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance.

    In some instances, the initial pending transaction will not include the tip. Once your purchase is processed by the merchant, the tip will be included in the amount posted to the account.

  • This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

  • If you think you may have been scammed, please contact your local police department. You can also submit a fraud click here. If you are attempting to report an error for a recent purchase you do not recognize in your transaction history, please click here.

  • It’s important to note that merchant names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In Case of Errors or Questions About Your Account: Telephone us at (866) 795-7597 or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 as soon as you can, if you think an error has occurred in your account.

    For debit card accounts, we must hear from you no later than 60 days after we sent you the FIRST statement on which the error appeared. For prepaid card accounts, we must hear from you no later than 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

    (1) Tell us your name and card number.
    (2) Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
    (3) Tell us the dollar amount of the suspected error.

    For debit card accounts and registered prepaid card accounts, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

Making Purchases

Green Dot Reloadable Prepaid Debit Cards
  • Your reloadable Green Dot debit card can be used as either a credit or debit transaction. Debit transactions will require a Personal Identification Number (PIN), so only choose this option if you already have a PIN set up.

  • The money was placed on hold to cover the cost of your purchase, but you were declined because the address you provided to the merchant does not match the address Green Dot has on file for your card. When this happens, it takes 10 business days for the money to be released back to your card.

  • You can use your card to make purchases everywhere Visa debit is accepted in the U.S.

  • It’s important to note that merchant names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In Case of Errors or Questions About Your Account: Telephone us at (866) 795-7597 or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 as soon as you can, if you think an error has occurred in your account.

    For debit card accounts, we must hear from you no later than 60 days after we sent you the FIRST statement on which the error appeared. For prepaid card accounts, we must hear from you no later than 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

    1. Tell us your name and card number.
    2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
    3. Tell us the dollar amount of the suspected error.

    For debit card accounts and registered prepaid card accounts, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

  • Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.
    Availability of the pre-authorized money can take up to 10 business days (up to 90 days for car rentals) to be released back into your card balance.

  • Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page

  • If you got your card at a store, you can register and use the temporary card inside the package to make purchases online or in-store everywhere Visa debit is accepted in the U.S.

    If you got your card online, you may use the temporary card number (that was provided during registration) to shop online or over the phone everywhere Visa debit is accepted in the U.S.

  • While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

Green Dot Cash Back Visa Debit Card
  • Yes. Returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

    Please refer to your Deposit Account Agreement for more information.

  • Only the use of your Debit Card or Debit Card number to purchase goods or services is a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your Debit Card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your Debit Card or bank account to another bank account or credit card account, and transactions conducted at GreenDot.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

Pay Bills

  • You can pay anyone in the United States that you would normally pay by check or automatic debit. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add your first payee. If your biller accepts electronic payments, your payment can often be made as early as the next business day as long as you submit your payment request prior to 1:00pm ET.

    You can also send paper checks to companies or individuals. This might include rent checks to your landlord, the payment to your paper deliverer, or a gift for grandma. Paper checks are sent via US mail so delivery timeframes vary, but are usually within 5 business days. Please plan your payments accordingly. You may not send payments to any recipient outside of the United States.

  • Each time you submit a bill payment, you will be able to see both the debit date — the date the funds will be removed from your card balance and the payment date — the earliest day that the biller may receive the bill payment.

    If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00pm ET. If you submit your request for payment after 1:00pm ET, your electronic payment will be received by the biller on the second business day after your scheduled payment.

    You also have the ability to schedule any payment to arrive on any future business day, up to a year in advance. Our payment calendar allows you to view the date your money will leave your card, as well as the earliest date your money may be received by your payee.

  • It is easy to sign up for Online Bill Pay!

    1. Select “Online Bill Pay” from the navigation bar
    2. Click on the “Sign Up Now” button on the right side of the page
    3. After you have accepted the Bill Payment Agreement and verified your email, you’ll be ready to pay bills using your card

    Please note that only personalized cards are eligible to enroll in the Online Bill Pay Service.

  • There is no minimum amount that can be paid, but there is a $7,500 maximum limit on each individual bill payment.

  • It is your responsibility to make sure there are sufficient funds in your account before 1:00pm ET on the date the payment is scheduled for debit from your account.

    If you schedule a payment prior to 1:00pm ET today with a debit date of today, we will attempt to process the payment immediately, or on the next business day if today is not a business day. If there are not enough funds to cover the payment, you will see a message that the payment was declined.

    If a payment fails due to insufficient funds, you can deposit money into your account and resubmit the payment with the same debit date if the additional funds are deposited prior to 1:00pm ET. If your additional funds are deposited after 1:00pm ET, you will need to resubmit your payment with a debit date of the following business day. Please check that the funds have been posted to your account prior to resubmitting the payment.

    If you have scheduled a payment for a future date, we will attempt to authorize the payment on that future date. If there are not enough funds to cover the payment by 1:00pm ET on that date, then the bill payment will fail and we will send you a failure notification by e-mail. You should check your e-mail to ensure that your scheduled future payments are made.

    It is your responsibility to make sure there are sufficient funds on your card before 1:00pm ET on the date the payment is scheduled for debit from your card.

    You must provide a valid e-mail address when you enroll for Online Bill Pay. E-mail is the only means by which we communicate payment failure notifications.

  • Green Dot will not charge any fees for the use of the bill payment service.

  • With Green Dot, it’s easy to make on-time payments while on the go or from the comfort of your home.

    TOP 3 REASONS TO TRY BILL PAY:

    • Convenient – No need to write checks, pay for stamps, or make special trips to pay your bills
    • Easy – Set up one-time or recurring bill payments and pay your bills automatically
    • Organized – Track and control your payments in one convenient place

VIP

  • Upgrade to VIP during card registration or by visiting the Green Dot VIP page. There is a $4.95 monthly VIP fee in addition to the card’s Monthly Charge. The first VIP monthly fee is charged when you upgrade.

  • You may cancel Green Dot VIP membership here.

  • For just $4.95 a month, Green Dot VIP offers the following exclusive benefits:

    • VIPs DON’T PAY GREEN DOT ATM FEES: We’ll waive our withdrawal fee at any ATM for VIPs, saving you $3.00 per withdrawal. ATM owners may still charge a fee.
    • PRIORITY CUSTOMER SERVICE: Get FAST access to our care specialists.
    • EXPEDITED REPLACEMENT CARD DELIVERY: For quicker delivery, we use expedited FedEx® shipping (at no cost to you) when VIPs request a replacement card.
    • Green Dot VIP is not available with the Green Dot 5% Cash Back Visa Debit Card or cards sold at Financial Service Centers.

Register / Activate

ATMs

Bank Transfer

Expired or Expiring Cards

Paper Checks

Rewards for the Cash Back Card

  • To be eligible to earn Cash Back Rewards, your account must be in good standing. To maintain your account in good standing for purposes of being eligible to earn and redeem accrued Cash Back Rewards, you must have paid your Monthly Charge by the end of the monthly period. Refer to the Deposit Account Agreement for more information.

  • You can redeem Cash Back Rewards the day after you complete a reward year. Once you’ve successfully completed a reward year, your account must be in good standing and have a positive balance at the time of redemption. You have up to 1 year to claim your Cash Back Rewards before they expire. You must redeem all of your Cash Back rewards that are eligible. Partial redemption is not permitted

    When ready, simply log in to your online account and follow the on-screen instructions.

    Upon redemption, we’ll credit your balance with all of the rewards you earned for the reward year.

  • See Deposit Account Agreement for more information.

    Register your Green Dot 5% Cash Back Visa Debit Card and you are instantly eligible to start earning 5% cash back (up to $100 per reward year) on qualifying purchases made with your card.

    To be eligible to earn Cash-Back Rewards, your account must be in good standing. To maintain your account in good standing for purposes of being eligible to earn and redeem accrued Cash-Back Rewards, you must have paid your Monthly Charge by the end of the monthly period. Refer to the Deposit Account Agreement for more information.

    Important: You are not eligible for the program if we are unable to verify your identity.

  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

    Please refer to your Deposit Account Agreement for more information.

  • The table below shows the fees that apply only to the Green Dot 5% Cash Back Visa Debit Card.

    If you already have an account, your fees and terms may be different.
    Please log in to see your Deposit Account Agreement and fees.

    FEATURE SIMPLE FEES
    Purchase price in a store $1.95 or less
    Monthly charge $9.95
    Purchase price online No purchase fee online
    Reload at the Register fee $4.95 or less
    ATM fees $3.00 withdrawal and $0.50 balance inquiry,
    plus any fees ATM owner may charge
    Teller cash withdrawal fee $3.00
    Foreign transaction fee 3%
    Replacement card $5
    Direct deposit No fee for direct deposit

     

    Other optional services, features or products like ordering paper checks or using photo check deposit will require acceptance of applicable fees, terms and conditions.

    See Deposit Account Agreement for more information.

  • Yes. Returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Only qualifying purchases count towards your Cash-Back Rewards. Online bill payments, person-to-person transfers, teller or cash withdrawals, and ATM transactions do not qualify for Cash-Back Rewards.
    Please refer to your Deposit Account Agreement for more information.

  • Only the use of your Debit Card or Debit Card number to purchase goods or services is a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your Debit Card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your Debit Card or bank account to another bank account or credit card account, and transactions conducted at GreenDot.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

  • If you got your card in-store, the date you register your card is your enrollment date.

    If you got your card online, the date you first add money to your card is your enrollment date.

  • A reward year is twelve (12) monthly periods during which your account has been in good standing. You must successfully complete a reward year to be eligible to redeem your Cash-Back Rewards. Refer to the Deposit Account Agreement for more information.

  • You can earn up to $100.00 per reward year.

Money Vault

  • Money in your Vault cannot be spent on purchases or cash withdrawals. To access and spend the money you have set aside, simply transfer it from your Vault back to your card by using the Green Dot app or logging into your account at GreenDot.com. Money in your vault will be unavailable to spend on purchases or cash withdrawals, until you transfer it back to your card.

  • You can access your Vault, view the amount of money you’ve set aside, or transfer money in and out of your Vault by using the Green Dot app or logging into your account at GreenDot.com. This feature is available to Green Dot 5% Cash Back Visa Debit Cards, as well the Green Dot Prepaid Mastercard or Visa cards, excluding Load & Go.

    Don’t have the mobile app? Download it for iOS and Android devices.

  • Money that is set aside in your Vault is included in your total card balance limit. The amount in your Vault plus the amount of your available card balance cannot exceed your card balance limit. See your Deposit Account Agreement for more information.

    You may only transfer money in or out of the Vault 20 times per day. For security reasons, we may impose additional limits on transfers or your Vault in our sole discretion.

  • The Green Dot Money Vault is a FREE feature that allows you to set aside cash for a rainy day or a specific goal. Use it to stash cash for safe keeping, emergencies, or future purchases. Money in your Vault cannot be spent on purchases or cash withdrawals. You can move funds in and out of your Vault as often as you like, up to 20 times per day. There are no additional fees to use the Vault, but money in your Vault does not earn interest. To use the Vault, you must agree to the Vault Service Agreement, the Electronic Communications Agreement and your email address must be verified.

Green Dot Reloadable Prepaid Debit Cards
  • The table below shows the fees that apply only to Green Dot Reloadable Prepaid MasterCard or Visa Cards. It does not apply to the Green Dot Cash Back Visa Debit Card, cards sold on GreenDot.com, cards sold by tax preparers or financial service centers (including OneMain), Green Dot Load & Go Prepaid Visa card, SEIU Prepaid Card, TaxSlayer Prepaid Visa Card or Green Dot cards sold in Puerto Rico. If you already have a card, your fees and terms may be different.

    Please log in to see your Cardholder Agreement and fees.

    FEATURE SIMPLE FEES
    Purchase price in a store $1.95 or less
    Monthly charge $7.95. Waived in any billing cycle when you
    have loaded $1,000 or more in the previous
    monthly period
    Purchase price online No purchase fee online
    Reload at the Register fee $4.95 or less
    ATM fees $3.00 withdrawal and $0.50 balance inquiry,
    plus any fees ATM owner may charge
    Teller cash withdrawal fee $3.00
    Foreign transaction fee 3%
    Replacement card $5


    Other optional services, features or products like ordering paper checks or using mobile check deposit will require acceptance of applicable fees, terms and conditions.

  • Yes. When a balance falls below $0, Green Dot will assess the Monthly Charge up to two times.

  • Your Monthly Charge can be waived when you have deposited $1,000 or more in the previous monthly period.

  • Your first Monthly Charge will be deducted the first time you use the card or the day after you register your personalized card, whichever happens first.

  • The first Monthly Charge will be assessed 90 days after the purchase date for any inactive cards that were purchased at retail but never used or registered.

  • Yes. Your card is subject to the Monthly Charge as long as it is open.

Green Dot 5% Cash Back Visa Debit Card
  • The table below shows the fees that apply only to the Green Dot 5% Cash Back Visa Debit Card. It does not apply to cards sold by tax preparers or financial service centers.

    If you already have a card, your fees and terms may be different.
    Please log in to see your Cardholder Agreement and fees.

    FEATURE SIMPLE FEES
    Purchase price in a store $1.95 or less
    Monthly charge $9.95
    Purchase price online No purchase fee online
    Reload at the Register fee $4.95 or less
    ATM fees $3.00 withdrawal and $0.50 balance inquiry,
    plus any fees ATM owner may charge
    Teller cash withdrawal fee $3.00
    Foreign transaction fee 3%
    Replacement card $5
    Direct deposit No fees for direct deposit

     

    Other optional services, features or products like ordering paper checks or using mobile check deposit will require acceptance of applicable fees, terms and conditions.
    See Deposit Account Agreement for more information.

  • Yes. Returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Only qualifying purchases count towards your Cash-Back Rewards. Online bill payments, person-to-person transfers, teller or cash withdrawals, and ATM transactions do not qualify for Cash-Back Rewards.
    Please refer to your Deposit Account Agreement for more information.

  • Only the use of your debit card or debit card number to purchase goods or services is considered a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for the purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your debit card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your debit card or bank account to another bank account or credit card account, and transactions conducted at GreenDot.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

  • You can earn up to $100.00 per reward year.

  • If you got your card in-store, the date you register your card is your enrollment date.
    If you got your card online, the date you first add money to your card is your enrollment date.

  • To be eligible to earn Cash-Back Rewards, your account must be in good standing. To maintain your account in good standing for purposes of being eligible to earn and redeem accrued Cash-Back Rewards, you must have paid your Monthly Charge by the end of the monthly period. Refer to the Deposit Account Agreement for more information.

  • You can redeem Cash-Back Rewards the day after you complete a reward year. Once you’ve successfully completed a reward year, your account must be in good standing and have a positive balance at the time of redemption. You have up to 1 year to claim your Cash-Back Rewards before they expire. You must redeem all of your Cash-Back rewards that are eligible. Partial redemption is not permitted

    When ready, simply log in to your online account and follow the on-screen instructions.

    Upon redemption, we’ll credit your balance with all of the rewards you earned for the reward year.

  • Register your Green Dot Cash Back Visa Debit Card and you are instantly eligible to start earning 5% cash back (up to $100 per reward year) on qualifying purchases made with your card.

    Important: You are not eligible for the program if we are unable to verify your identity.

    HOW IT WORKS:

    1. Earn 5% cash back on qualifying purchases (up to $100 per reward year) whenever your card has a positive balance at the end of the monthly period.
    2. Redeem your rewards after successfully completing a reward year (12 nonconsecutive months where your card has a positive balance at the end of each monthly period).
    3. In case you end up with a negative balance, you can pick up where you left off when your card returns to a positive balance.
  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.
    Please refer to your Deposit Account Agreement for more information.

  • A reward year is twelve (12) monthly periods during which your account has been in good standing. You must successfully complete a reward year to be eligible to redeem your Cash-Back Rewards. Refer to the Deposit Account Agreement for more information.

Cards from an FSC or Currency Exchange
  • The Pay per Purchase plan is subject to a $1.95 per month maintenance fee ONLY if you have no load, withdrawal, or spend activity for 12 consecutive months. You can easily avoid this fee by loading funds or using the card for purchases or ATM withdrawals at least one time every 12 months. This fee is waived for residents of NH and CT.

  • Yes. If you’re using cash to load the card, the daily reload limit is $2,999. If you’re loading through direct deposit, the daily limit is $10,000. All loads are subject to a card balance limit of $10,000.

  • No, the fee plan selected at the time of purchase cannot be changed

  • If you are on the Pay per Month plan, your first Monthly Charge will be deducted on the day you purchase your card.

  • Cardholders who choose the Pay per Purchase plan have no Monthly Charge. Signature and PIN debit transactions are $1.00 per transaction.

  • Financial Services Center Card Fee Plan

    The table below shows the fees that apply only to the Green Dot Reloadable Prepaid Card sold at Financial Service Centers and Currency Exchanges. It does not apply to cards at retail stores like CVS, Walgreens or 7-Eleven or to cards sold by tax preparers. If you already have a card, your fees and terms may be different.

    Please log in to see your Cardholder Agreement and fees.

    2 TYPES OF PLANS:  
    PAY PER PURCHASE FEE PLAN
    PAY PER MONTH FEE PLAN
    No monthly charge when you use the card. Pay $1.00 for each purchase transaction you make. If the card isn't used for a year, $1.95 per month will be deducted from any remaining balance. No purchase transaction fees. Make unlimited purchases for $7.95 per month. Waived in any billing cycle when you direct deposit at least $1000 to your card.

     

    FEATURES & FEES
     
    FEATURE (both plans) SIMPLE FEES (both plans)
    Initial Purchase $4.95 or less(includes first Card load)
    Reload at the Register $4.95 or less
    ATM fees No ATM withdrawal fee at participating ATMs nationwide. At non-participating ATMs, $2.50 for cash withdrawals and $0.50 for balance inquiries, plus any fees the ATM owner may charge.
    Bank teller cash withdrawal fee $2.50

     

    Other optional services, features or products like ordering paper checks or using mobile check deposit will require acceptance of applicable fees, terms and conditions.

  • When you direct deposit $1,000 to your card in any monthly period we will waive your next Monthly Charge.

  • The maximum balance you can have on your card is $10,000.

Cards Received from a Tax Preparer
  • If you have any questions about the status, timing or amount of your Fast Cash Advance or tax refund, go to taxpayer.sbtpg.com.

    Green Dot does not have any information on your Fast Cash Advance or tax refund.

  • Yes. If you’re using cash to load the card, the daily reload limit is $2,500. If you’re loading through direct deposit, or receiving all or part of your tax refund, the daily limit is $10,000. All loads are subject to a card balance limit of $10,000.

  • Your first Monthly Charge will be deducted 30 days from the date money is first loaded to your card.

  • Daily withdrawal and cash limits apply. The maximum you can withdraw from ATMs is $1,500 per day. Your daily spend limit is $3,000 per day.

  • To get information on when you will receive your tax refund, go to taxpayer.sbtpg.com.

    Green Dot does not have any information on your tax refund.

  • Green Dot Tax Time Edition Card Fee Plan

    The table below shows the fees that apply only to the Green Dot Tax Time Edition Prepaid Card sold at tax preparers. It does not apply to cards at retail stores like CVS, Walgreens or 7-Eleven or to cards sold by Financial Service Centers. If you already have a card, your fees and terms may be different.

    Please log in to see your Cardholder Agreement and fees.

    2 TYPES OF PLANS:  
    PAY PER PURCHASE FEE PLAN
    PAY PER MONTH FEE PLAN
    No monthly charge when you use the card. Pay $1.00 for each purchase transaction you make. If the card isn't used for a year, $1.95 per month will be deducted from any remaining balance. No purchase transaction fees. Make unlimited purchases for $7.95 per month. Waived in any billing cycle when you direct deposit at least $1000 to your card.

     

    FEATURES & FEES
     
    FEATURE (both plans) SIMPLE FEES (both plans)
    Initial Purchase $4.95 or less(includes first Card load)
    Reload at the Register $4.95 or less
    ATM fees No ATM withdrawal fee at participating ATMs nationwide. At non-participating ATMs, $2.50 for cash withdrawals and $0.50 for balance inquiries, plus any fees the ATM owner may charge.
    Bank teller cash withdrawal fee $2.50

     

    See your Cardholder Agreement for more details.

  • When you load $1,000 to your card, or make 30 qualifying purchases in any monthly period we will waive your next Monthly Charge.

    Qualifying purchases only include transactions where you are paying for goods or services with your card. Purchases must post to your card during the monthly period to count towards a Monthly Charge waiver for that period. Excludes all ATM declined withdrawals, ATM balance inquiries, teller cash withdrawals, and online bill payments at GreenDot.com.

  • The maximum balance you can have on your card is $10,000.

  • Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

  • Quickly check your balance and transaction history online 24/7 by logging in to GreenDot.com or the mobile app.

    You may also add your mobile number with Green Dot by logging in to your account and selecting Account Settings. Then you can text the following commands to 43411:
    To get your balance, text “BAL Last4″ to 43411 (where Last4 is the last 4 digits of your card number).
    To check your transactions, text “HIST Last 4” to 43411 (where Last4 is the last 4 digits of your card number).

    We don’t charge customers to receive a text message, but your carrier data and message rates still apply.

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us, which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page.

  • Many website and phone merchants process all of their orders at the end of the day. It may take 24 – 48 hours before you see the charge on your card.

    Another reason is that most website and phone order companies only charge your card when the merchandise is shipped, not when it is ordered. The merchant may not charge your account until they ship your merchandise a few days (or weeks) later.

  • Some merchants, such as hotels, car rentals and restaurants, have a policy that requires them to pre-authorize and temporarily hold an amount of money from your card balance that is greater than your actual purchase amount. Once your purchase is processed by the merchant, your card balance will reflect the amount of your actual purchase and the held funds will become available for immediate use. Availability of the pre-authorized funds can take up to 10 days (90 days for car rentals) to be released back into your card balance.

    In some instances, the initial pending transaction will not include the tip. Once your purchase is processed by the merchant, the tip will be included in the amount posted to the account.

  • This is the amount of money that has been set aside for purchases made with your card, but have not yet been collected by the merchant.

  • If you think you may have been scammed, please contact your local police department. You can also submit a fraud click here. If you are attempting to report an error for a recent purchase you do not recognize in your transaction history, please click here.

  • It’s important to note that merchant names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In Case of Errors or Questions About Your Account: Telephone us at (866) 795-7597 or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 as soon as you can, if you think an error has occurred in your account.

    For debit card accounts, we must hear from you no later than 60 days after we sent you the FIRST statement on which the error appeared. For prepaid card accounts, we must hear from you no later than 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

    (1) Tell us your name and card number.
    (2) Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
    (3) Tell us the dollar amount of the suspected error.

    For debit card accounts and registered prepaid card accounts, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

Green Dot Reloadable Prepaid Debit Cards
  • Your reloadable Green Dot debit card can be used as either a credit or debit transaction. Debit transactions will require a Personal Identification Number (PIN), so only choose this option if you already have a PIN set up.

  • The money was placed on hold to cover the cost of your purchase, but you were declined because the address you provided to the merchant does not match the address Green Dot has on file for your card. When this happens, it takes 10 business days for the money to be released back to your card.

  • You can use your card to make purchases everywhere Visa debit is accepted in the U.S.

  • It’s important to note that merchant names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.

    In Case of Errors or Questions About Your Account: Telephone us at (866) 795-7597 or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 as soon as you can, if you think an error has occurred in your account.

    For debit card accounts, we must hear from you no later than 60 days after we sent you the FIRST statement on which the error appeared. For prepaid card accounts, we must hear from you no later than 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

    1. Tell us your name and card number.
    2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
    3. Tell us the dollar amount of the suspected error.

    For debit card accounts and registered prepaid card accounts, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

  • Certain purchases (hotels, restaurants, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount. Once the purchase is processed, the money will be released and your balance will be adjusted.
    Availability of the pre-authorized money can take up to 10 business days (up to 90 days for car rentals) to be released back into your card balance.

  • Many website and phone merchants will do what’s called a “dollar authorization.” This means that they check to see that your account is valid, but they only hold $1.00 until they ship the merchandise. Once your merchandise has shipped, the $1 is refunded and will disappear from your transaction history. Then, you will be charged for the full amount of your order.

  • Due to the way merchants process transactions, purchases may not post to your card for a few days. To make sure you have enough money for a purchase, merchants request approval for the purchase amount. This holds the money for them and is considered a “pending” purchase until the merchant actually collects the money from us which is when it becomes a “posted” purchase. You can review your pending and posted purchases on the Transaction History page

  • If you got your card at a store, you can register and use the temporary card inside the package to make purchases online or in-store everywhere Visa debit is accepted in the U.S.

    If you got your card online, you may use the temporary card number (that was provided during registration) to shop online or over the phone everywhere Visa debit is accepted in the U.S.

  • While there could be other reasons, the purchase you made online might have been declined because the address you provided to the merchant is different than the address we have on file for your card. To update your address, call the number on the back of your card.

Green Dot Cash Back Visa Debit Card
  • Yes. Returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

    Please refer to your Deposit Account Agreement for more information.

  • Only the use of your Debit Card or Debit Card number to purchase goods or services is a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your Debit Card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your Debit Card or bank account to another bank account or credit card account, and transactions conducted at GreenDot.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

  • You can pay anyone in the United States that you would normally pay by check or automatic debit. Thousands of billers who accept electronic payments are supported, including many utility companies, cell phone providers, and others. You can view a complete list of billers when you add your first payee. If your biller accepts electronic payments, your payment can often be made as early as the next business day as long as you submit your payment request prior to 1:00pm ET.

    You can also send paper checks to companies or individuals. This might include rent checks to your landlord, the payment to your paper deliverer, or a gift for grandma. Paper checks are sent via US mail so delivery timeframes vary, but are usually within 5 business days. Please plan your payments accordingly. You may not send payments to any recipient outside of the United States.

  • Each time you submit a bill payment, you will be able to see both the debit date — the date the funds will be removed from your card balance and the payment date — the earliest day that the biller may receive the bill payment.

    If your payee is included in our list of thousands of billers who accept electronic payments, your payments may arrive as early as the next business day, as long as you submit your request for payment before 1:00pm ET. If you submit your request for payment after 1:00pm ET, your electronic payment will be received by the biller on the second business day after your scheduled payment.

    You also have the ability to schedule any payment to arrive on any future business day, up to a year in advance. Our payment calendar allows you to view the date your money will leave your card, as well as the earliest date your money may be received by your payee.

  • It is easy to sign up for Online Bill Pay!

    1. Select “Online Bill Pay” from the navigation bar
    2. Click on the “Sign Up Now” button on the right side of the page
    3. After you have accepted the Bill Payment Agreement and verified your email, you’ll be ready to pay bills using your card

    Please note that only personalized cards are eligible to enroll in the Online Bill Pay Service.

  • There is no minimum amount that can be paid, but there is a $7,500 maximum limit on each individual bill payment.

  • It is your responsibility to make sure there are sufficient funds in your account before 1:00pm ET on the date the payment is scheduled for debit from your account.

    If you schedule a payment prior to 1:00pm ET today with a debit date of today, we will attempt to process the payment immediately, or on the next business day if today is not a business day. If there are not enough funds to cover the payment, you will see a message that the payment was declined.

    If a payment fails due to insufficient funds, you can deposit money into your account and resubmit the payment with the same debit date if the additional funds are deposited prior to 1:00pm ET. If your additional funds are deposited after 1:00pm ET, you will need to resubmit your payment with a debit date of the following business day. Please check that the funds have been posted to your account prior to resubmitting the payment.

    If you have scheduled a payment for a future date, we will attempt to authorize the payment on that future date. If there are not enough funds to cover the payment by 1:00pm ET on that date, then the bill payment will fail and we will send you a failure notification by e-mail. You should check your e-mail to ensure that your scheduled future payments are made.

    It is your responsibility to make sure there are sufficient funds on your card before 1:00pm ET on the date the payment is scheduled for debit from your card.

    You must provide a valid e-mail address when you enroll for Online Bill Pay. E-mail is the only means by which we communicate payment failure notifications.

  • Green Dot will not charge any fees for the use of the bill payment service.

  • With Green Dot, it’s easy to make on-time payments while on the go or from the comfort of your home.

    TOP 3 REASONS TO TRY BILL PAY:

    • Convenient – No need to write checks, pay for stamps, or make special trips to pay your bills
    • Easy – Set up one-time or recurring bill payments and pay your bills automatically
    • Organized – Track and control your payments in one convenient place
  • Upgrade to VIP during card registration or by visiting the Green Dot VIP page. There is a $4.95 monthly VIP fee in addition to the card’s Monthly Charge. The first VIP monthly fee is charged when you upgrade.

  • You may cancel Green Dot VIP membership here.

  • For just $4.95 a month, Green Dot VIP offers the following exclusive benefits:

    • VIPs DON’T PAY GREEN DOT ATM FEES: We’ll waive our withdrawal fee at any ATM for VIPs, saving you $3.00 per withdrawal. ATM owners may still charge a fee.
    • PRIORITY CUSTOMER SERVICE: Get FAST access to our care specialists.
    • EXPEDITED REPLACEMENT CARD DELIVERY: For quicker delivery, we use expedited FedEx® shipping (at no cost to you) when VIPs request a replacement card.
    • Green Dot VIP is not available with the Green Dot 5% Cash Back Visa Debit Card or cards sold at Financial Service Centers.
  • To be eligible to earn Cash Back Rewards, your account must be in good standing. To maintain your account in good standing for purposes of being eligible to earn and redeem accrued Cash Back Rewards, you must have paid your Monthly Charge by the end of the monthly period. Refer to the Deposit Account Agreement for more information.

  • You can redeem Cash Back Rewards the day after you complete a reward year. Once you’ve successfully completed a reward year, your account must be in good standing and have a positive balance at the time of redemption. You have up to 1 year to claim your Cash Back Rewards before they expire. You must redeem all of your Cash Back rewards that are eligible. Partial redemption is not permitted

    When ready, simply log in to your online account and follow the on-screen instructions.

    Upon redemption, we’ll credit your balance with all of the rewards you earned for the reward year.

  • See Deposit Account Agreement for more information.

    Register your Green Dot 5% Cash Back Visa Debit Card and you are instantly eligible to start earning 5% cash back (up to $100 per reward year) on qualifying purchases made with your card.

    To be eligible to earn Cash-Back Rewards, your account must be in good standing. To maintain your account in good standing for purposes of being eligible to earn and redeem accrued Cash-Back Rewards, you must have paid your Monthly Charge by the end of the monthly period. Refer to the Deposit Account Agreement for more information.

    Important: You are not eligible for the program if we are unable to verify your identity.

  • Cash-Back Rewards usually update promptly after a qualifying purchase posts, but could take up to thirty (30) days.

    Please refer to your Deposit Account Agreement for more information.

  • The table below shows the fees that apply only to the Green Dot 5% Cash Back Visa Debit Card.

    If you already have an account, your fees and terms may be different.
    Please log in to see your Deposit Account Agreement and fees.

    FEATURE SIMPLE FEES
    Purchase price in a store $1.95 or less
    Monthly charge $9.95
    Purchase price online No purchase fee online
    Reload at the Register fee $4.95 or less
    ATM fees $3.00 withdrawal and $0.50 balance inquiry,
    plus any fees ATM owner may charge
    Teller cash withdrawal fee $3.00
    Foreign transaction fee 3%
    Replacement card $5
    Direct deposit No fee for direct deposit

     

    Other optional services, features or products like ordering paper checks or using photo check deposit will require acceptance of applicable fees, terms and conditions.

    See Deposit Account Agreement for more information.

  • Yes. Returns, reversals, cancellations, or disputes involving a qualifying purchase which has earned a Cash-Back Reward will be subtracted from your rewards balance.

  • Only qualifying purchases count towards your Cash-Back Rewards. Online bill payments, person-to-person transfers, teller or cash withdrawals, and ATM transactions do not qualify for Cash-Back Rewards.
    Please refer to your Deposit Account Agreement for more information.

  • Only the use of your Debit Card or Debit Card number to purchase goods or services is a qualifying purchase for Cash-Back Rewards. The following purchases/transactions shall not be considered qualifying purchases for purposes of earning Cash-Back Rewards: ATM transactions, teller cash withdrawals, the portion of any in-store transaction that represents a cash withdrawal at the point of sale, quasi-cash transactions (i.e. purchase of items that convert to or substitute for cash, such as money orders, casino chips, lottery tickets, etc.), the use of your Debit Card to purchase gift cards or for funding another card or account, using our online bill pay service to pay bills, transferring funds from your Debit Card or bank account to another bank account or credit card account, and transactions conducted at GreenDot.com or our mobile application (such as person-to-person transfers). Cash-Back Rewards are normally accrued to your Cash-Back Rewards balance promptly after your qualifying purchase transaction posts, but could take up to thirty (30) days.

  • If you got your card in-store, the date you register your card is your enrollment date.

    If you got your card online, the date you first add money to your card is your enrollment date.

  • A reward year is twelve (12) monthly periods during which your account has been in good standing. You must successfully complete a reward year to be eligible to redeem your Cash-Back Rewards. Refer to the Deposit Account Agreement for more information.

  • You can earn up to $100.00 per reward year.

  • Money in your Vault cannot be spent on purchases or cash withdrawals. To access and spend the money you have set aside, simply transfer it from your Vault back to your card by using the Green Dot app or logging into your account at GreenDot.com. Money in your vault will be unavailable to spend on purchases or cash withdrawals, until you transfer it back to your card.

  • You can access your Vault, view the amount of money you’ve set aside, or transfer money in and out of your Vault by using the Green Dot app or logging into your account at GreenDot.com. This feature is available to Green Dot 5% Cash Back Visa Debit Cards, as well the Green Dot Prepaid Mastercard or Visa cards, excluding Load & Go.

    Don’t have the mobile app? Download it for iOS and Android devices.

  • Money that is set aside in your Vault is included in your total card balance limit. The amount in your Vault plus the amount of your available card balance cannot exceed your card balance limit. See your Deposit Account Agreement for more information.

    You may only transfer money in or out of the Vault 20 times per day. For security reasons, we may impose additional limits on transfers or your Vault in our sole discretion.

  • The Green Dot Money Vault is a FREE feature that allows you to set aside cash for a rainy day or a specific goal. Use it to stash cash for safe keeping, emergencies, or future purchases. Money in your Vault cannot be spent on purchases or cash withdrawals. You can move funds in and out of your Vault as often as you like, up to 20 times per day. There are no additional fees to use the Vault, but money in your Vault does not earn interest. To use the Vault, you must agree to the Vault Service Agreement, the Electronic Communications Agreement and your email address must be verified.

Mailing Address

Green Dot

P.O. Box 5100
Pasadena, CA 91117