It’s important to note that merchant names or locations for your transactions may not look familiar. Many merchants use their corporate or headquarters information instead of the particular store where you made the purchase. There may also be a delay in the posted date of the transaction. These are normal business practices. If the amount and date of the purchase are accurate, you may use that as your validation of the charge.
In Case of Errors or Questions About Your Account: Telephone us at (866) 795-7597 or write us at Green Dot Customer Care, P.O. Box 5100, Pasadena, CA 91117 as soon as you can, if you think an error has occurred in your account.
For debit card accounts, we must hear from you no later than 60 days after we sent you the FIRST statement on which the error appeared. For prepaid card accounts, we must hear from you no later than 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.
(1) Tell us your name and card number.
(2) Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error.
For debit card accounts and registered prepaid card accounts, we will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.